Automation plays an important role in helping to ensure community banks and credit unions operate efficiently, securely and compliantly. IT staff put a large amount of time and effort into troubleshooting services and addressing patch management, antivirus, backup issues, and other activities on a daily basis. To help integrate all of these moving parts and ensure they work together without more time-consuming, human intervention, Safe Systems designed its unique Safe Systems Automated Intelligence (SSAI) to work with its NetComply One IT network management service, as well as across its other compliance and security solutions.
NetComply One helps financial institutions further decrease costs, increase performance, and improve their compliance posture, while keeping the network up-to-date. With NetComply One, SSAI works to automate, enhance, and make more efficient responses to device alerts by reviewing log content and when possible, automating a corrective action, thus creating operational efficiencies and avoiding downtime. SSAI also runs proactive maintenance and auto-fixes where needed, to drastically reduce the need for reactive processes. Here are four key ways that SSAI works with NetComply One to help banks more efficiently manage their networks:
- Reduce Manual Intervention
For a network to efficiently operate in today’s complex financial environment, all systems must seamlessly work together. In the past, manual processes and maintenance would have to be a reoccurring action that required staff to spend time daily making sure each system or subsystem was working properly. With SSAI, all of these actions are automated, enabling personnel to focus on more revenue-generating activities for the financial institution. SSAI helps automate the on-boarding process for new machines, equipment and solutions added to the network while reducing the amount of labor required.
- Eliminate Network Downtime
In managing and monitoring a network, service issues are typically the most common source of alerts. SSAI can address 96% of all service issues without human intervention. The time required to find, correct and resolve an email or printing issue can literally be reduced from hours to mere seconds with SSAI. The software doesn’t simply restart the service to address an issue, rather, it leverages built-in business intelligence to address and correct any issue causing a service stoppage. Only after the system has exhausted a series of automated if/then logic steps does the system automatically submit a ticket for human assistance.
- Control Costs and Save Time
Safe Systems currently monitors more than 20,000 devices and roughly 80% of all issues addressed come through our monitoring systems. Just by implementing Safe Systems NetComply One with SSAI, the number of alerts sent to an IT support team is decreased by an average of 89%. By effectively correcting known problems and only notifying your team about more significant issues, SSAI creates tremendous value for your institution, your employees and your infrastructure.
- Be Part of the Safe Systems Community
At Safe Systems, our time troubleshooting services, patch management issues, antivirus issues, backup issues, etc. has dropped dramatically over the years as a direct result of SSAI. We are constantly working to create automated fixes for any issues that arise to provide the best experience to our customers. Whenever a bank has a unique issue that requires a staff member to intervene, our team has been known to create a script to instruct SSAI to fix the issue automatically, which allows all customers to reap the benefits of the automation moving forward. Being a part of the NetComply One service means you have a team that is highly motivated to automate based on actionable data.
Our customers also have the opportunity to contribute ideas and identify new areas that can enhance SSAI. When speaking with your Strategic Advisor or interacting with our team at our user conferences and symposiums, we are always open to your suggestions to help us improve our automation and better serve your institution. Don’t hesitate to discuss possibilities with our engineers in the Network Operations Center (NOC).
7 Reasons Why Small Community Banks Should Outsource IT Network Management
This is a free white paper that addresses key issues smaller financial institutions face when managing their networks and the benefits of outsourcing these tasks to a provider who offers IT network management solutions exclusively tailored for community banks.