Consumerization, mobilization, cloud technology. Publicly available technology continues to drive customer and staff expectations at the enterprise level.
And as more companies adjust to the new normal of bring your own device (BYOD) policies and various employees and company departments adopting web-based software as everyday utility, it’s reshaping the game for IT departments and the CIO. At least, such was the discussion at the recent Bloomberg Enterprise Technology Summit.
According to American Banker‘s coverage of the event, the low expense and ease of use of consumer software and services has driven non-IT staff to take up offerings outside of the enterprise suite. Whether they like it or not, the reality for CIOs and IT staff is that this consumer-driven renaissance will cause them to spend more time understanding, securing and accepting the idea that the use of outside technology will bleed into the enterprise:
In short: they won’t listen and the inevitable shadow IT will make the company less secure.
“You can’t put the genie back in the bottle, but it changes the risk management,” said Scott Totzke, senior vice president of BlackBerry Security.
To be sure, the Bloomberg panel, which also included Google CIO Ben Fried, Dreamworks Animation CTO Lincoln Wallen and Peter Levine, a general partner at venture capital firm Andreessen Horowitz, was aimed at the broader enterprise IT industry, and not the more highly regulated banking industry. However, the broad behavior driving employees to want the same kinds of technology at the workplace as they have at home, does call for consideration. As Michael Miller’s PC Magazine column points out:
The mission of the IT department needs to change, Fried said, and such departments should focus their technology investments on things that are unique to their business or industry while using common cloud-based services for general computing functions. It should be an “agent of change” in empowering users, he said.
One takeaway is that CIOs and technology steering committees are no longer alone in choosing the type of technology that gets used at the enterprise. Users want what they understand. As American Banker highlights, the challenges at the bank or credit union level include IT understanding of the security threat BYOD or consumer tech/cloud services might bring, as well as the impact any new software of service might have on compliance.