You can install the strongest vault in the world at your branch locations, but they won’t do any good if the wrong person has the code.
The same thing goes for your network and online banking services.
Commonly known as social engineering, the act of tricking users into giving away sensitive information stands as one of the more common — and dangerous — threats to banks today. The types of tactics deployed in social engineering attacks include phishing, baiting, quid pro quo and pretexting. And each scenario can lead to a much larger threat to your bank’s or your customer’s sensitive information.
The above video covers the basics.