Marshall Jones, Managed Services Manager
As many of you know, AVG is now integrated with NetComply. This is a new feature we are proud to be able to offer our customers. As with every new product, there are a lot of questions about how it works and how to use it effectively. This article will discuss two common questions: scheduling scans and how threats are handled with AVG.
At the time of setup, your machines’ scheduled scans will be configured to our best practice which currently consists of servers scanning at night, on a weekly basis, and desktops scanning during the day, once a week. If your financial institution leaves your desktops on at night, you may be able to increase efficiency by rescheduling your desktops to scan at night as well. To change your scanning schedule, go to the Security tab and then click on “Schedule Scan” on the left-hand side, you will see your scheduling options at the top:
From here, you would want to make sure you schedule the first occurrence for a time in the future; otherwise all of your devices will begin scanning immediately. Make sure you stagger your machines as much as possible while keeping your time frame in mind. Leave the “Skip if Machine Offline” option unchecked, but make sure you check the box next to “Every” and choose the reoccurring interval. Select the machines you want to update, and then hit the “Scan” button. That’s it, you’ve scheduled your scans.
The most common question I get regarding AVG is “once a threat is found, how is it handled?”. To answer this, it is important to know a threat can be found two ways; by the AVG Resident Shield (active scanning), or by the scheduled full scan. Once a threat is found, a chain of events is kicked off on how the threat is handled. First off, an attempt is made to clean the file. If AVG is unable to clean the file, an attempt is made to move the threat to the Virus Vault. If the threat is unable to be moved, an attempt is made to delete the file. If AVG is unable to complete all of these steps, an alert is emailed out, and the threat will be listed as a Current Threat in the View Threats section of the Security tab. These threats require further investigation and remediation.
For our Platinum customers, all AVG management responsibility is handled by our NetComply and Support Departments. For Gold, the responsibility for servers is handled by our NetComply and Support Departments as well; however, the responsibility for desktops lies with the institution. Silver customers are fully responsible for AVG management.
It is important for everyone to review the Security tab within NetComply periodically to ensure that everything is configured optimally for your institution and to verify that there are no outstanding issues requiring your interaction. As always, if you have any questions regarding AVG or NetComply, I encourage you to let us know by emailing us at Netcomply@safesystems.com.