My users delete their emails as needed. However, they never empty the deleted items folder. Is there anyway I can automate that process within Exchange Server 2003?

Yes. Exchange Server 2003 has a built in feature called Mailbox Manager.

It allows Administrators to control items like Inbox, Sent Items, Deleted Items and others. In this case, you could configure Mailbox Manager to empty the Deleted Items based on the age or size of the message.
To learn more about Exchange 2003’s many built-in functions, attend our Exchange 2003 class.

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