Support Center

Dedicated. We recognize the importance of making quality systems support available to our customers. Safe Systems, Inc. offers technical problem resolution through a variety of methods and options to meet your financial institution’s specific needs. Our technical engineering staff consists of highly proficient and experienced network engineers who are product certified on the Microsoft product line. They are ready to help you solve any technical problem and quickly get operations back to normal.

Experienced. While all networks configured by Safe Systems, Inc. are shielded with virus protection, RAID drives, and backup servers, every system has issues which may require support. We use our knowledge of financial institutions’ systems to work with your staff directly to assist in resolving technical problems through our Support Center. Depending on the nature of the problem, we offer a variety of resolution methods including telephone, the Internet, and on-site visits.

Expedient. To resolve your problem quickly, our staff uses a issue resolution tracking system that is based on a database of previous issues and solutions. In addition to this internal information, we maintain the latest vendor product recommendations. We can quickly research issues and problems.

Annual System Reviews and Server Recovery Testing are essential components of our support process. By taking a proactive role in testing recoverability, we often spot an issue before it becomes a problem. At Safe Systems Inc., our goal is to help your financial institution maintain a solid technology foundation. To achieve that, we will evaluate your network during testing and make system recommendations that address environmental and technical advances since the last review.