Network Support
Safe Systems, Inc. is a leader in providing network support, troubleshooting, and technical consulting to the community financial institution market. The level and types of support programs we provide our clients differentiate us in the industry and allow us to maintain a 99% client retention and renewal rate.
Network Support Services: Safe Systems provides clients with knowledgeable and experienced Network Engineers who have completed vigorous training on platform systems and network troubleshooting. These engineers staff our in-house Network Operations Center and also provide on-site troubleshooting when needed. Depending on the nature of the problem, System Support Services offers a variety of resolution methods via telephone, the Internet, or on-site visits. We provide alerts and notifications on a 24x7x365 basis. Safe Systems’ Engineers are available for remediation of issues discovered from 7am – 7pm ET (Monday through Friday). In addition to employing a ticket tracking system, Safe Systems also maintains a knowledge base of past issues and solutions. Combing these two systems together helps ensure that your issue is resolved in a timely and efficient manner.
To learn more about Network Support, please contact Safe Systems at info@safesystems.com or 877.752.0550.
Client Testimonials
“I appreciate all that Safe Systems does to keep us in compliance with the FDIC and regulators. The examiner could tell that we have worked hard on getting the IT area to where it is today. Safe Systems Managed Services made it much easier.”
Dawn Kelley
The Commercial Bank
“Safe Systems Managed Services offers a vast array of options to help us maximize our IT staff’s time, productivity, and budget in a way that is completely scalable to meet our specific needs as we grow and change.”
Leesa Anderson
State Bank of Cochran
“The focus on financial institutions has allowed Safe Systems to gain invaluable experience that we can tap into and learn from as we change to grow our network infrastructure to meet the needs of the bank.”
Leesa Anderson
State Bank of Cochran
“Safe Systems Managed Service is the BEST thing since sliced bread!!! GREAT JOB!!”
Glenda Miller
Williamsburg First National Bank
“Safe Systems has the BEST support team …everyone is full of personality and they each have their own way of making you feel IMPORTANT!!”
Kathy Godwin
Williamsburg First National Bank
“It’s easy to talk positively about my experience with Safe Systems. EVERYONE I’ve talked to has been overwhelmingly helpful. Thanks for providing top-notch service, and always doing so in a friendly manner.”
Mathew Tomlinson
Flint Community Bank
“The expertise that Safe Systems provided during the implementation of the Bank and on the ongoing assistance they give has enabled HNB to score very well on all of our regulatory and internal audit IT examinations.”
Michael Carleton
Herald National Bank, NYC
“Our employees consistently tell us that the network availability and desktop support provided by Safe Systems is far superior to what they experienced at money center institutions.”
Michael Carleton
Herald National Bank, NYC
“You people are AWESOME!!! Thanks for all ya'll do for us!!!”
John O'Brien,
Congaree State Bank
“I wanted to let you know we just completed an IT audit, and the auditors were very complementary of and impressed with your NetComply product. This was the first time they had seen it in action.”
David Reynolds
InsBank
“Our new bank officially opened for business this week and one of the things that made it much easier for us was the assistance we received from the staff at Safe Systems. This has been a very gratifying process for us. It would be a huge understatement to say we are pleased.”
Bob Thompson,
Forest Commercial Bank
“I could not ask for a better company to put my trust in when maintaining my network. As a Platinum customer, I don't worry about anything because I know I have knowledge, experience and professionalism standing behind me with the Safe Systems staff. Wouldn't go anywhere else!”
Nicole Rinehart
American Pride Bank
